FAQ

Frequently Asked Questions

Do I need to Create an Account to make a purchase?

No, you don’t have to create an account. Simply choose Guest Checkout if you wish to checkout without creating an account.

Creating an account allows to keep track of all your current and previous orders with us.

Can I make an order via SMS or WhatsApp?

Sorry we do not take in orders via SMS or WhatsApp. To purchase our items, simply make an order from our website.

What Payment Methods are accepted?

Singapore Customers:

Credit/Debit Card

Paypal

Malaysia Customers:

Credit/Debit Card

Paypal

Bank Transfer (Maybank)

All Other Countries:

Credit/Debit Card

Paypal

Do you accept Cash on Delivery?

Sorry we do not accept Cash-on-delivery at the moment.

What are your Shipping Options?

Singapore:

Courier - 2 to 3 Working days

Malaysia & Brunei:

Singpost Registered mail - 1 to 2 Weeks after mailing

International:

Express Shipping - 5 to 14 Working days

Can I Self-collect my items?

No, we do not offer self-collection at the moment.

Can I Walk-in to purchase your items?

Our office is unfortunately not open for walk-ins. But we may organize walk-in events and fleas occasionally. Be sure to look out for special announcements on our Instagram.

Can I return the items I purchased and get a refund?

Sorry we do not allow returns and refunds.

My item has defects. What can I do?

If your item has defects, do take a picture of the defects and contact us via WhatsApp 83885004 or email us at ayu@ayuapparels.com

My item does not fit me. Can i exchange it to another size or item?

Sorry, unfortunately we do not accept exchanges or returns.

I got a different item from what I ordered. What can I do?

If you received a wrong item, do take a picture of it and contact us via WhatsApp 83885004 or email us at ayu@ayuapparels.com

Are all your items Free Size?

Size options vary for every item. If the item has sizes, you will be required to select sizes from a dropdown box before adding it to cart. If the item is free size, you may simply add it to cart straight away.

I am not sure what size to choose. Can I visit your office to try it out?

Sorry, our office is unfortunately not open for walk-in. Do refer to the measurements provided in the product descriptions.

How to I get a coupon code?

Will announce offers and special events on our Instagram. Be sure to look out for them!

I have enquiries, how do I contact you?

Feel free to contact our Customer Care Line at 83885004.

Our line operates Monday to Friday 10am to 2pm. Do give us 1 working day to respond to you.

You may also send us an email at ayu@ayuapparels.com

Do give us 1 working day to respond to you. :)